Front Desk Night Auditor

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Perform the night audit operations for the front desk during 3rd shift (overnight) to ensure the maintenance of financial controls, and compliance with hotel standards.

Coordinate with other departments (i.e.

Security, Housekeeping) to ensure quality service is provided to all guests.

Assist with a warm welcome, anticipation of needs and a fond farewell for all guests who interact while on shift.

Essential Duties and Responsibilities


* Ensure a warm welcome, anticipation of guest needs and fond farewell for any guests who need service during the overnight shift.


* Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.


* Run audit reports/journals from the front office system, Point of Service and the computer.


* Make corrections and adjustments and handle all computer problems that might occur throughout the shift.


* Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.


* Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.


* Comply with attendance rules and be available to work on a regular basis.


* Work closely with the finance department on the proper running of processes and communicate regularly via email or meet in person when required in the morning.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Hotel experience preferred.


* Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.


* Abilit...