Contact Centre Customer Service: Technical - Experienced Professional

Desired experience:

• Bachelors or Master's degree in engineering or equivalent from a recognized university.

Training in buildings management system or electrical distribution system is plus.

• Experience with electrical system engineering, service, fault finding or commissioning.

• Experience and practical knowledge on Power monitoring systems, energy meters, protective relays, circuit breakers etc..

• Knowledge through theory and on-site experience with LV Electrical Power networks

• Experience with SCADA or equivalent systems, Configuration tools and HMI

• Experience in On-site or remote advanced technical support for connectivity/system configuration issues(mandatory)

• Knowledge of digital power metering systems, SE Power logic preferred.

• SQL database querying and programming

• Sound technical knowledge and capability around IT networking and computer systems, including MS Server operating system installation and configuration.

• Experience communicating technical concepts to internal or external customers, both verbally and in writing.

• Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented.

Able to work under pressure and with deadlines.

• Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel.

• Able to work across borders inside a global community of experts, involving online tools and expertise repository.

What qualifications will make you successful for this role?


* (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience.

Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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