Laboratory Informatics & Technology Analyst

Nemours Children's Health is seeking a Laboratory Informatics and Technology Analyst, Full-Time, to join our team in Orlando, FL or Wilmington, DE.

This position will lead the efforts to implement Epic Genomics for the Nemours enterprise and other lab application strategies as needed for the Nemours enterprise.

This is a hybrid position (both onsite and remote).

The LHI&T Analyst's primary responsibility is to create and lead the Genomics Implementation and also plays a critical role in supporting Nemours' medical and research laboratory operations by ensuring the efficient and accurate use of software applications, technology, and electronic medical records.

This position involves direct engagement with end users, helping them navigate and optimize informatics tools while identifying opportunities for process improvement.

The analyst is responsible for building, testing, and validating new system functionality, performing workflow and data analysis, and configuring applications to meet operational needs while upholding enterprise standards.

In collaboration with senior management, the analyst helps plan, implement, and evaluate system effectiveness, coordinates updates and enhancements, and facilitates hardware installations across IT, patient care, and business teams.

Essential responsibilities include achieving and maintaining vendor-required certifications, providing on-call and first-line support, conducting workflow assessments, supporting application implementation and upgrades, and applying project management and change management methodologies.

The analyst is also expected to respond to Service Now tickets promptly and contribute to continuous improvement initiatives.


* Achieve and maintain application-specific certification in accordance with vendor requirements.


* Provide on-call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of medical and research laboratory informatics applications, technology, and the electronic medical record .


* Conduct business and clinical workflow analysis and assess the need for workflow redesign and process improvement.


* Assist in configuring medical and research lab software applications, technology, and the electronic medical record to meet the requirements of operational departments while maintaining and promoting enterprise standards.


* Provide support for lab applications, technology, and the electronic medical record, including project scoping, implementation, and daily management of issues, updates, and enhancements.


* Participate in the evaluation, testing, and validation of new release and upgrade functionality.


* Develop project management skills and utilize project management methodology in daily work to ensure the achievement of project goals.

May lead projects impacting multiple teams.


* Facilitate change and employ change management methods in advancing innovation, technology, and decisi...