Customer Insights & Experience Specialist - Cross Country

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Sales Effectiveness

Job Category:
Business Enablement/Support

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia, Mexico City, Mexico

Job Description:

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

We are searching for the best talent for a Customer Insights & Experience Specialist position, based in Bogotá or Mexico City.

Purpose: The role of Customer Insights & Experience Specialist is pivotal in the strategic acquisition, analysis, and dissemination of essential data pertaining to customer behavior and preferences.

Leveraging advanced analytics, data science techniques, and research methodologies, this position uncovers trends, patterns, and opportunities to continuously elevate the customer journey.

It also fosters robust cross-functional collaboration, leading the development of innovative strategies and actionable recommendations that drive customer satisfaction and substantial business growth.

Areas of Responsibility


* Data Analysis Excellence: Leverage advanced analytical techniques to deeply explore customer data, extracting nuanced trends, preferences, and behavior patterns that inform strategic decisions.


* Customer Journey Optimization: Lead end-to-end journey mapping, identify pivotal touchpoints, and analyze them to uncover opportunities for significant improvements in the customer experience.


* Feedback Mastery: Systematically dissect customer feedback from multiple channels to distill actionable insights that guide meaningful improvements.


* Collaborative Leadership: Drive cross-functional collaboration with Business Analytics & Customer Insights COE, Customer Engagement COE, regional boards, and other partners to align efforts and elevate the customer experience.


* Strategic Recommendation Crafting: Develop data-driven recommendations designed to optimize the customer journey and fuel sustainable business growth.


* Pe...