Community Housing Assistant

Community Housing Assistant

£24,638 - £31,511 per annum depending on experience and great benefits including Health Cash Plan

Covering Central Essex, predominately Chelmsford and Colchester area

Temporary, fixed term contract until 31st March 2026, full time (37.5 hpw)

We can't offer CoS

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Essex.

As our Community Housing Assistant (CHA) you’re the face to face customer support to our communities. 

We are looking for the right candidate to lead a project identifying the fly tipping hotspots and working with our fabulous team of housing managers and local professional partners to combat fly tipping and make our customers feel safe and proud of the communities where they live.

What you'll do


* Through high visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.


* You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.


* You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.


* You’ll carry out and record the routine safety and compliance checks in our buildings and communities.


* You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Why choose us?

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates

The practical bits


* Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office and the remaining days working from home.


* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

You’ll be able to shape your own diary.


* You’ll need a vehicle insured for business purposes.

We’ll pay your mileage


* You’ll need a Standard DBS check done, which we also pay for

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing...