Senior Group Event Operations Manager

Description & Requirements



*Position is contingent upon contract award

*

We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).

This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.

Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.

The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.

Essential Duties and Responsibilities:

- Responsible for hiring, training, supervising and developing staff.

- Serve as liaison to clients and other outside agencies as assigned.

- Maintain active and professional communication with program contacts to ensure program goals are met successfully.

- Collaborate with program management staff and leadership to ensure departmental performance and operational goals are met.

- Actively manage any issues or concerns brought up by clients or program staff and provide immediate and effective resolution.

- Communicate on a weekly basis with respective program staff to ensure all required tasks and assignments are being adhered to and completed.

- Serve as a resource to staff by properly managing and resolving departmental escalated issues as well as policy and procedure clarification and support.

- Participate in the development and review of program materials and resources.

- Participate in the development, implementation and ongoing oversight of Client server data exchange.

- Promote program image and goals through public speaking engagements and professional presentations.

- Submit activity reports to the senior program leadership.

- Ensure that all departmental performance goals are met.

- Monitor and communicate issues, risks and concerns to the senior program leadership.

- Audit, review and approve expense reports.

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.

- Participate in strategic planning and ongoing process improvement for the program.

- Perform other duties as assigned by the senior program leadership.

Minimum Requirements

- Bachelor's degree in a health, social services, business or communications field required, or equivalent combination of education and experience.
- Minimum of 7 years of experience working in community settings involving health and/or human services required.
- Minimum of 3 years of people management experience required.
- Demonstrated ability to manage and motivate direct reports.
- Extensive experience managing staff in a call center environment....