Coordinador Sr Servicio Al Cliente

Job Description

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Position Summary

The customer service especialist is responsible for identifying opportunities and propose feasible alternatives for improvement on customer service satisfaction.

The purpose of this position is to improve customer service satisfaction.

It is responsible for tracking, measuring, filing, and utilizing customer feedback as necessary.

The position is responsible for establishing and maintaining excellent communication via any method necessary to receive and provide feedback from customers to the areas directly or indirectly affecting customer service.

Position Responsibilities

• Collection, analysis, interpretation, and dissemination of customer service oriented data and results obtained from internal or external customer feedback.

Communicating to appropriate field and support functions on key opportunities identified in order to estimate resolution for customer feedback.

• Developing, communicating, coordinating, monitoring, and recommending customer service improvement initiatives, (ie mystery shops, Project Wow, and recommending/highlighting possible extra miler stories).

• Reporting, documenting, storing, retrieving, and comparing data related to customer service feedback in order to track tendencies.

Communicating to appropriate field and support functions on key opportunities identified in order to estimate resolution for customer feedback.

• Reviewing and reporting customer service initiatives in order to maintain an adequate awareness of key performance and communicating adequately to responsible parties across functional departments.

Position Requirements

• Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.

• Area of Study:Business Administration

• Years of Experience:Two to three years.

• Type of Experience:Customer Service, Data analysis,and data modeling experience

Qualifications



* Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.


* Area of Study: Communications or Business Administration


* Years of Experience: One to two years.


* Type of Experience: Experience in the communications industry, marketing or business


* Special Certifications or Technical Skills: Strong communication, writing, and organizational skills.

MicroSoft office proficiency.


* Other/Preferred: Experience in operations.

Event organizing/coordination.

About Autozone

Desde la apertura de nuestra primera tienda en 1979, AutoZone México es el distribuidor líder de autopartes y accesorios automotrices en América.

Nuestra cultura centrada en el cliente y nuestro compromiso de Avanzar la Milla Extra, definen nuestra identidad, tanto para nuestros clientes como para los AutoZoners.

Trabajar en AutoZone significa formar parte de un equipo que valora la dedicación, el trabajo en equipo y el crecimiento.

Ya sea que estes ayudando a los clientes o desarrollando tu carrera profesional, te brindamos las herramientas y apoyo para alcanz...