CDZ Customs Regulatory Instructional Trainer

Job Title: CDZ Customs Regulatory Instructional Trainer

Job Location: Laredo, Texas

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html

Summary:

Develop, instruct, and support Customs House Brokerage training programs within DHL Global Forwarding.

Key Responsibilities:


* Development of training courses and/or job aids to support CHB related positions; ability to develop simple, easy-to-understand, user friendly content. 


* Responsible for course improvements, upgrades, and other special projects as assigned.


* Lead on going classroom training on multiple shifts in a manner to engage all participants in building the skills necessary to achieve training objectives.


* Conduct one-on-one training on multiple shifts as necessary to validate, improve or correct user skills to achieve overall quality objectives. 


* Establish course schedules, registration, confirmations and coordination off shift training.


* Responsible for planning and delivering multiple variations of Customs House Brokerage and Customs Management (or other Brokerage Systems) course topics. 


* Accountable to deliver training to all roles throughout the CHB Product. 


* Responsible to ensure training is compliant with all CBP, PGA, customer and DGF regulations, policy, procedures, rules and standards and obtain periodic validation that training remains up to date.


* Develop relationships and support Subject Matter Experts (SME’s) during content design and development.

What We’re Looking For:


* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Visio, Publisher, or training software (e.g., TechSmith) a plus.


* Skilled in SharePoint navigation and site maintenance.


* Strong technical writing skills for creating training documents and materials.


* Knowledge of Customs Management or other brokerage systems.


* Strong verbal and written communication skills, with the ability to engage and motivate learners.


* Analytical thinker with strong problem-solving, decision-making, and troubleshooting abilities.


* Ability to design, develop, and deliver training programs


* Knowledge of U.S.

Customs Regulations (19 CFR) and Harmonized Tariff Schedule preferred.


* Flexible and adaptable to change in a fast-paced environment.


* Innovative and willing to learn new systems, processes, and trainer techniques; committed to self-development.


* Leads by example, demonstrates professionalism, and can handle conflict resolution.


* Ability to accurately estimate project timelines and manage multiple p...