Senior System Consultant (Onsite - Washington, D.C.)

Description & Requirements

Maximus is looking for a Sr.

System Consultant in support of the Helpdesk and IT Support Program.

The Sr.

System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance.

Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology.

The Sr.

System Consultant will provide proactive on-site support to one or more client offices.

The role of the Sr.

System Consultant is to minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements.

Sr.

System Consultants will lead all pre-installation meetings, document the input from attendees and distribute notes to affected groups.



*Position is contingent upon contract award

*

This is an onsite role at our Washington, D.C.

location.

Essential Duties and Responsibilities:

- Lead reviews and analyze efficiencies of systems

- Analyze system data and performance reports to identify trends and business impact.

- Mentor IT Application Analysts in data analysis and process improvements

- Interact with all levels within the organization; develop working relationships with management, staff, stakeholders and business partners

- Participate in meetings and evaluate outcomes to ensure needs of project stakeholders are being met

Responsibilities include but are not limited to:

- Customer Support and Communication

- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors.

- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments

- Managing Operating Systems--Supporting Windows, Mac, and server systems, ensuring they are properly configured, updated, and maintained.

Installing and configuring application software and computer hardware.

- Technical Support and Troubleshooting--Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

- User Account Management--Creating and managing system permissions, user and computer accounts.

Ensuring proper access controls and security measures.

- Security and Monitoring--Regularly performing security tests and monitoring system security.

Implementing security protocols, firewalls, and backups.

- Network Maintenance--Maintaining networks and network file systems in partnership with the client.

Collaborating with client network administrators to ensure seamless communication and connectivity.

Mobile Device Support:

- Experience in supporting iOS and Android devices, including setup, troubleshoot...