System Consultant (Onsite - Washington, D.C.)

Description & Requirements

Maximus is looking for a System Consultant in support of the Helpdesk and IT Support Program.

The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance.

Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology.

The System Consultant will provide proactive on-site support to one or more client offices.

The role of the System Consultant is to minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements.



*Position is contingent upon contract award

*

This is an onsite role at our Washington, D.C.

location.

Essential Duties and Responsibilities:
- Identify gaps in project and systems performance management processes.
- Create process documentation and training materials.
- Conduct reviews of data derived from project and systems performance management processes and summarize findings.
- Perform quality audit of work products delivered by team members and service providers.
- Create reports used to evaluate trends to support continuous improvement initiatives.
- Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
- Analyze system data and performance reports to support identification of trends and business impact.
- Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.

Responsibilities include but are not limited to:

- Customer Support and Communication

- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors.

- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments

- Managing Operating Systems--Supporting Windows, Mac, and server systems, ensuring they are properly configured, updated, and maintained.

Installing and configuring application software and computer hardware.

- Technical Support and Troubleshooting--Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity.

- User Account Management--Creating and managing system permissions, user and computer accounts.

Ensuring proper access controls and security measures.

- Security and Monitoring--Regularly performing security tests and monitoring system security.

Implementing security protocols, firewalls, and backups.

- Network Maintenance--Maintaining networks and network...