Clinical Trainer

Job title
Clinical Trainer

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Clinical Trainer

Job Description:

We are seeking a Nurse Trainer with Case Management experience.

This role requires a combination of clinical judgment, case management experience, and adult learning skills .



* Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.



* Deliver just-in-time (JIT) and nesting/OJT support , coaching learners on client processes and expectations in real-world program contexts.



* Complete and maintain certification through the client-led Train-the-Trainer program .



* Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.



* Maintain training documentation and materials , ensuring alignment with client requirements and program standards.



* Manage training schedules, logistics , and learning resource inventories .



* Monitor learner progress through case simulations, knowledge checks, and performance metrics .



* Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.



* Partner with Operations and Quality teams to embed client program requirements into training delivery.



* Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.



* Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities .



* Stay current with payer policies, client requirements, and best practices in adult learning .



* Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS) .

Qualifications



* Active USRN license (United States Registered Nurse).



* 3+ years of clinical experience in Case Management, Care Coordination, or related settings.



* Experience in Case Management or Care Coordination , with exposure to customer service or member-facing environments preferred.



* Knowledge of Medicare and Medicaid programs and related payer requirements.



* 1–2 years of facilitation or training experience , preferably in healthcare operations or managed care.



* Strong administrative, reporting, and documentation skills , with proficiency in Microsoft Office and LMS platforms.



* Proven ability to coach and manage learner performance to ensur...