Service Coordinator

Overview

The Service Coordinator is responsible for the general administration and coordination of the Off Highway (generator & marine) department.

This role serves as the primary point of contact for customer service requests and the management of service and warranty jobs.

Responsibilities



* Generate repair orders and schedule repair and planned maintenance tasks, ensuring customer purchase orders or payments are obtained as required.


* Ensure technicians have the necessary parts, supplies, and documentation to complete their assignments efficiently.


* Review job completion, verify the accuracy of parts and labor, and ensure all supporting documentation is in place to create the final customer invoice.


* Collaborate with the sales team to streamline customer deficiency repairs.


* Address customer concerns by providing support via phone and email, ensuring their service requests are met promptly.


* Assist the credit department with collections, as required.


* Manage warranty processes, including checking coverage, creating jobs, and preparing claims for submission.


* Interact with both internal and external customers and vendors to address warranty issues and follow up until claims are resolved.


* Review and allocate Work in Progress (WIP) weekly.


* Perform other duties as assigned and/or required to support the service department.

Qualifications



* Good customer service, communication, telephone and organization skills


* Self-motivated, dependable, driven individual who can work independently


* Ability to effectively build relationships with customers and coworkers


* Strong attention to detail, ability to multitask in fast paced environment with shifting priorities


* Ability to read and interpret technician writeups and summarize in a grammatically correct format.

SKILLS & ABILITIES:


* Basic computer navigation skills required.


* Experience with Adobe Acrobat and Microsoft Office applications.

EDUCATION/EXPERIENCE:


* High school graduate or GED


* Experience in the power generation service industry preferred but not required.

Willing to train the right individual.