Sales Support Coordinator – North America: IQI an OSI Company

Who we are looking for:

Are you organized, detail-oriented, and eager to grow in your role? Do you enjoy working behind the scenes to make things run smoothly but also shine when communicating directly with customers?

We're looking for a Sales Support Coordinator who thrives in a fast-paced, customer-facing environment and is ready to build the foundation for future career growth.

This role will report to the North American Sales Manager and be a part of the global commercial team.

What will you be doing?

As a Sales Support Coordinator, you'll be the operational backbone of our sales process.

You will:


* Support our sales managers by preparing quotes, updating product and pricing information, transmitting orders, and organizing samples.


* Respond to customer inquiries and participate in calls, acting as backup when sales managers are unavailable.


* Take ownership of small accounts as an inside sales representative, managing communication, orders, and follow-up.


* Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.


* Use Excel and Hubspot daily to help the team stay organized, informed, and responsive.


* Occasionally attend industry trade shows (travel up to 10%).

Tasks and responsibilities


* Managing quotations, special pricing agreements, transmitting orders, and organizing samples


* Checking inventory availability and coordinating with logistics


* Setting up new customers and sending contract confirmations


* Responding to customer inquiries by phone and email across all account types


* Maintaining CRM records and tracking customer preferences


* Participating in customer-facing calls and offering sales manager backup


* Managing a portfolio of small accounts directly on an inside sales basis


* Creating internal reports (e.g., order status, sales KPIs)


* Supporting campaigns, trade show follow-ups, and marketing activities


* Traveling up to 10% for trade shows or related events

Compensation

A dynamic role with room to grow in a supportive and entrepreneurial environment.

We offer:


* Competitive salary


* 401K program


* Health, dental, and optical benefit package


* Hybrid work schedule flexibility


* Collaboration with talented global colleagues


* A path toward outside sales or other roles as the company expands

Candidate Profile

1 - 3 years of experience in customer service, internal sales, or admin support


* Strong skills in Microsoft Office, especially Excel


* Experience with Hubspot CRM preferred


* Based in the greater Stockton, CA area, standard work hours of 7:30 AM- 4:30 PM PST with partial remote work schedule possible


* Associate degree required; bachelor preferred.

Exceptionally experienced candidates without a degree will also be considered


* Eager to gain commercial experience and grow in career

Competencies

Excellent communicator and team p...