Third Party Management Advisor - Global IT Infrastructure

Third Party Management Advisor - Global IT Infrastructure

The Third Party Management Advisor is responsible for performing activities related to the governance, vendor & risk management, portfolio and relationship management processes in support of The Cigna Group's Information Technology organization.

Specifically, this role is centered around the Global Technology (Information Technology) Infrastructure firms that provide IT hardware, software, telecommunications services, and professional technology services to The Cigna Group across the globe.

This role requires interaction with senior leadership to build portfolio and vendor management strategies that align with The Cigna Group's global Technology initiatives, projects and programs.

Additionally, this role will support Procurement / Sourcing teams in negotiations, RFP and proposal analysis etc.

A background in IT network infrastructure, landline and wireless carriers, and contact center services is desired.

KEY RESPONSIBILITIES:

Supplier Governance & Contract Management

o Set and ensure adherence to a consistent governance process for our largest and/or higher risk IT Hardware, Software and Services suppliers.
o Monitor overall performance of assigned suppliers against agreed upon service level agreements and/or other measurement criteria.
o Understand, compile, manage, and communicate required information for supplier performance reviews on a monthly, quarterly or annual basis including profiles, reports and scorecards as necessary.
o Perform recurring Enterprise Business Review sessions with business/matrix partners and suppliers on a quarterly or semi-annual basis to provide strategic guidance to suppliers.
o Review and revise Enterprise Agreements, Service Level Agreements, Change Orders and Statements of Work with suppliers to optimize benefit and minimize risk to Cigna.
o Conduct or oversee reconciliation of invoices for adherence with contract terms.

Portfolio Strategy & Reporting

o Support the delivery of a portfolio plan that will drive business needs with improved quality as well as reduced costs.
o Deliver a reporting strategy that includes action-oriented reporting to support management decision making in the domain of Global Procurement & Third Party Management.
o Directly or indirectly (through business and matrix partners) manage key supplier relationships in assigned portfolio using Cigna's Global Procurement & Third Party Management best practices
o Work with Global Procurement counterparts and business/matrix partners to define and execute negotiation strategies with Suppliers.
o Function as the subject matter expert related to contract terms, conditions, and financials for key suppliers in assigned portfolio.
o Understands industry cost structures, drivers, and implications for strategic positioning.

Matrix Partner Coordination

o Facilitate partnerships throughout Legal, Information Protection, IT, and other matrix partner teams to ensure both Cigna and GP&TPM b...