Specialist - Tech Writing (Onsite - Washington, D.C.)

Description & Requirements

Maximus is looking for a Specialist - Tech Writing in support of the Helpdesk and IT Support Program.

The Specialist - Tech Writing will assist in the preparation of program SOPs to document processes and procedures.

These SOPs will guide program staff in a nationwide program which provides workstation and server hardware, operating system software and application software as well as help desk services, break-fix and maintenance services, and on-site maintenance.

The Specialist - Tech Writing will maintain a repository of all program documentation.



*Position is contingent upon contract award

*

This is an onsite role at our Washington, D.C.

location.

Essential Duties and Responsibilities:
- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.

Content/Support Materials development/production.
- Work with internal teams to develop content for the end-user and manage feedback as needed.
- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.
- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.
- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications.
- Maintain expertise in health policy knowledge by staying current with policies and regulations.
- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.
- Gather and analyze requirements.

- Ability to communicate processes and procedures in easy to understand written documentation.

Minimum Requirements

- Bachelor's degree with 3+ years of experience.

- Computer skills.

- Problem-solving skills.

- Detail oriented.

- Excellent written and communication skills.

- U.

S.

Citizen

- Ability to pass Federal background check

#FEDBPS

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employ...