Customer Service Representative - Bilingual Spanish, Healthcare (Part-time)

[1] Youtube Video Customer Service Representative - Bilingual Spanish, Healthcare (Part-time) Location: On-site in Phoenix, AZ Starting Pay: $19.16/hr plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!

* Schedule: Limited-Service Part-Time positions available Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m.

and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs.

If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits.

Maximus offers paid, thorough training to prepare you for success.

Pay and Benefits  At Maximus, we believe in the power of teamwork and mutual success.

Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.  - Competitive Compensation: o Base rate $19.16 hr.

+ 10% shift differential for evening shifts o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

* - Work/Life Balance Support: Flexible scheduling options! - Future Planning: 401k with company match - Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays - Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs - Professional Development Opportunities: A supportive environment with career development and promotional opportunities - Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details  References Visible links 1.

https://youtu.be/P8HFXTUXy1A
Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to ...