Partner Quality Transformation - Leader

What will you do?

The main missions for this position are:

Mission 1: Project : Quality delivered by Partner/Spoke/Hub

2: Identify Improvement projects linked to International Hub Quality and drive to bring

business value

3: Deploy the transformation projects coming from corporate/Division Quality



* Analyse the impact on the business, including the stakeholders, policies and processes, of any digital technology project or initiative.


* Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.


* Support the design, development, delivery and management of communications.


* Conduct impact analyses, assess change readiness and identify key stakeholders.


* Support training efforts by providing input, document requirements and support the design and delivery of training programs.


* Complete change management assessments


* Identify and manage anticipated resistance to change programmes


* Consult and coach project teams on the change process / methodology


* Create actionable deliverables for the five change management levers: communications plan, sponsor / leadership roadmap, coaching plan, training plan, resistance management plan


* Support and engage senior leaders regarding the change process and strategic projects


* Coach managers and supervisors that support strategic projects


* Support organizational design and definition of roles and responsibilities


* Integrate change management activities into an overall project plan


* Evaluate and ensure user readiness for the change


* Manage stakeholders expectations


* Track and report issues on each strategic project


* Define and measure success metrics and monitor change progress

What skills and capabilities will make you successful?


* A solid understanding of how people go through a change and the change process, for example ADKAR methodology or equivalent


* Experience and knowledge of change management principles, methodologies and tools


* Exceptional communication skills, both written and verbal


* Excellent active listening skills


* Ability to clearly articulate messages to a variety of audiences


* Ability to establish and maintain strong relationships


* Ability to influence others and move toward a common vision or goal


* Flexible and adaptable; able to work in ambiguous situations


* Resilient and tenacious with a propensity to persevere


* Forward-looking with a holistic approach


* Organized with a natural inclination for planning strategy and tactics


* Problem-solving and root cause identification skills


* Able to work effectively at all levels in an organization


* Must be a team player and able to work collaboratively with and through others


* Acute business acumen and understanding of organizational issues and challenges


* Familiarity with project mana...