Field Service Engineering - Entry Professional

1)Technical Skills:

Product range - 3 Ph.

UPS systems, STS , ATS , Rack mounted PDU , Netbotz etc.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work.

Use PPE and safety policies .

Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency- Achieve less resolution time of breakdown calls, Attend and resolve Breakdown calls as per agreed SLA of AMC /Warranty customers .

Execute Service Project - Do site survey and submit SOW.

Execute the Installation and commissioning of UPS.

Service projects include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.

2) BFS KPI - Use BFS tool in salesforce for daily time sheet entry linked to BFS KPI - Adherence, utilization, clocking and productivity.

3 ) NSS - Achieve customer satisfaction and achieve NSS country target.

Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints.

closely work with service salesperson for offer submission and successful lead conversion to order winning.

5) Be a digital ambassador when visit to site or during work.

Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.

2) Software Proficiency:
• MIS preparation and reporting monthly dashboard.

MS Power point preparation for technical part.


* UPS tuner software proficiency and analysis of event downloaded from UPS.


* UPS Communication , Digital connect through dedicated app for data center applications.

3) Service business generation :-


* Candidate must have knowledge of capturing leads from customer sites.

Capability of technical discussion of customer requirement and conversion of raw leads into order.

4) Communication Skills:
• Ability to lead and deliver critical tasks on-site.
• Served as the SPOC for all Service activities at the customer end, effectively managing all customer meetings and conversations.
• Strong presentation skills for delivering training sessions and technical addresses during meetings.
• Active listener with strong verbal and non-verbal communication skills.

Bachelor's degree in an Electrical /Electronic Engineering discipline.

Experience :- 3-5 years in same field.

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