Senior Client Services Manager

Senior Services Manager  

Salary £31,150 p.a.

plus On call shift payment of £14.30 per session, health cash plan and matching pension.

Fixed Term Contract, 6 months - full time (37.5 hpw)

Exeter, Devon 

We can’t offer a CoS for this role  

 

Home, a place where you belong 

If you’re ready to lead a team that truly cares then come and head up our Devon Enhanced Community Recovery Service.

You’ll be supporting customers with complex mental health needs in a 5-bed house, Empowering them to build skills and independence all while creating a brilliant place to work for your team.

It’s your chance to unlock potential and deliver life-changing outcomes!

What’s in it for you?


* 34 days leave, (including bank holidays and a “me day”)   


* 800+ discounts on shops, holidays, days out, tech and more 


* Paid time off for volunteering   


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies   


* Career path with development and an excellent training package   

With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.

Typical day as a Senior Client Service Manager 


* Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contract, evidenced by our customer satisfaction surveys and KPIs.


* Be the Safeguarding Lead for the service


* Ensure Health and Safety checks and risk assessments are completed and recorded accurately


* Managing the contract, budgets and KPIs, and liaising with stakeholders and commissioners


* Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service 

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! 

You have  


* A calm, flexible and creative approach to problem solving.


* The ability to make decisions under pressure, in line with policy and procedure.


* The understanding of where our customers are in their life and have the passion to advocate for them. 


* Experience of people management and delivering support in a housing or care environment


* Clear understanding of mental health and housing law.


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!   

Job details  


* Flexible working hours (or we’re open to agreeing a work pattern with you) 


* This is a service-based role and you will spend your time on site in Exeter, with occasional travel elsewhere. 


* Able to use technology for Microsoft Office, and internal applications, strong written language skills and attention to detail.


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