Analyst - EFT Funds Servicing team

We welcome you to join one of the world's top five most admired and prominent companies.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees' personal and professional development.

As an ETF operations analyst within the Fund Servicing team, you will be supporting our Basket Operations Team that is responsible for the ETF Servicing offering at JP Morgan.

Job responsibilities



* Execute routine fund servicing transactions, ensuring accuracy and adherence to established guidelines and procedures.


* Collaborate with operations to streamline processes and enhance efficiency in fund servicing operations.


* Utilize active listening and questioning skills to understand and address client needs, fostering strong relationships and promoting deeper understanding.


* Contribute to continuous improvement initiatives, applying innovation and design thinking techniques to enhance the efficiency and resilience of our operating platform.


* Manage all ETF order activity and related queries


* Be responsible for the daily management of a client's trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queires


* Be responsible for daily publication of key deliverables to DTCC/NSCC


* Participate in industry working groups, initiatives and current events related to ETF


* Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries


* Participate in discussions with Fund Sponsors looking to launch new ETF products


* Provide monthly KPI reporting to clients and senior management

Required qualifications, capabilities, and skills



* Baseline knowledge or equivalent expertise in fund servicing operations, with a focus on executing routine transactions and process improvements.


* Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.


* Experience in continuous improvement initiatives, with a focus on applying innovation and design thinking techniques to enhance operational efficiency.


* Bachelor's degree and 1+ years of industry experience


* Quick learner both technical knowledge and systems


* Strong analytical, prioritization, organizational, managerial and time management skills


* Ability to be effective in a global operating environment and a matrix management organization


* Ability to build and maintain effective working relationships with clients and counterparties


* Excellent customer service skills with attention to detail


* Results orientated; ability to create and sustain a target driven environment

Preferred qualifications, capabilities, and skil...