Product Tooling - Senior Associate

Join the Consumer & Community Banking (CCB) Product Operations team for a dynamic opportunity to provide solutions for the broader Product, Experience, Data and Technology (PXT) community and helping teams course-correct where they deviate from established guidelines.

Our team has a passion for learning, developing new processes and helping other teams improve their performance.

As a Senior Associate in the Product Operations team, you will be a self-starter focused on the governance, adoption and usage of agility tools within Product, Experience, Data and Technology teams.

In this role you will be at the forefront of the migration of our toolset to the Cloud.

Helping train, coach and champion our tools to over 26K team members in the organization.

You will contribute in a dynamic environment as both an individual contributor and as part of broader, collaborative efforts.

If you are passionate about Agile ways of working then this is the role for you.

Job responsibilities


* Create and define tooling solutions for CCB Product, Experience and Technology Agility Tools


* Focus on adoption of consistent tool usage across the PXT community by reviewing requested changes to policies and providing recommendations, and work with products to drive adoption of new policies


* Draft, publish and maintain system and process documentation as a source of reference for PXT


* Provide team guidance to product teams on usage of Agility tools and practices


* Focus on delivering the PXT leadership vision even when encountering headwinds


* Leverage analytic tools to provide insights and guidance on tool usage and areas for improvement


* Build and maintain relationships across PXT community in order to effectively guide and influence change


* Identify opportunities to help teams better adhere to our data quality standards


* Ensure strategic updates are represented in the tool and work closely with training teams to create training content as tool usage evolves and policies change


* Participate in community engagement and represent Product Operations in key forums


* Manage multiple stakeholders across the Consumer & Community banking community

Required qualifications, capabilities, and skills


* Bachelor's degree


* 4+ years of experience in product, change management or process improvement.


* Exceptional written and verbal communication skills, including experience with executive level communication.


* Ability to build strong internal and external client relationships.


* Proficiency with Microsoft Office products.


* Candidates must be self-motivated and confident in ambiguous circumstances.


* Agile product experience.


* Agile project management tools including Align, Jira, Confluence.

Preferred qualifications, capabilities, and skills


* Experience working on projects through all phases of a software development lifecycle


* Exposure to Cloud architecture or migra...