Principal Customer Success Manager

Principal Customer Success Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job description:

The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers.

As a Customer Success Solutions Architect, you'll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio.

This is a customer-facing technical role responsible for post-deployment value adoption and realization.

You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems.

Strategies frequently include designing the solution and architecture.

What You'll Do

You'll work alongside the Customer Success Leads to adopt and help realize the value of the OpsRamp platform by:


* Being the trusted partner for the customer on use-case and product functionality


* Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes.

This may include whiteboarding and helping design and architect a solution/use case one day and aiding in overcoming their technical and cultural blockers the next!


* Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience.


* Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer.


* Being proactive about solving problems (even if it's outside of your job description or area of expertise)


* Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing.


* Perform and own the health checks during the customer success engagement lifecycle in a client environment.
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