Senior Lead: Lean and Business Process Improvement (BPI)

We are seeking a strategic and execution-focused Senior Lean and Business Process Improvement (BPI) Expert to drive operational excellence across complex, cross-functional processes-specifically in planning, order management, fulfillment, and billing/invoicing.

This role will partner closely with business units, IT, and customer-facing teams to identify inefficiencies, eliminate waste, and implement scalable solutions that improve cycle times, reduce errors, and enhance customer satisfaction.

What will you do?


* Lead end-to-end process assessments and gap analyses across order management, order fulfillment, and billing/invoicing workflows.


* Use Lean, Six Sigma, Kaizen, and BPI methodologies to identify and implement process improvements that drive measurable business outcomes.


* Facilitate value stream mapping, root cause analysis (RCA), and process reengineering workshops with cross-functional stakeholders.


* Develop and maintain detailed process documentation, including SOPs, swimlane diagrams, and future-state process maps.


* Collaborate with IT and business teams to align process improvements with digital automation, ERP enhancements, or workflow tools.


* Define and monitor key performance indicators (KPIs) for process efficiency, accuracy, and customer satisfaction; recommend course corrections as needed.


* Influence leaders to make decisions on "to-be-processes" with a goal to simplify, standardize, scale - thereby improving cycle time, customer experience, and productivity.


* Support change management and training initiatives to drive adoption of new processes and systems.


* Champion a continuous improvement mindset across teams and mentor junior team members on Lean and BPI best practices.

Train, mentor and certify team members on BPI methodology and achieve yellow and green belts.

Who will you report to?


* VP of Customer Execution and Program Office

What qualifications will make you successful for this role?


* Bachelor's degree in Business, Industrial Engineering, Operations, or related field; Master's degree or MBA preferred.


* 10+ years of experience in process improvement, operational excellence, or business transformation, with a focus on Quote-to-Order and Order-to-Cash process lifecycles, AND specifically on Customer Project Deployments.


* Proven track record in leading Lean or Six Sigma projects (Black Belt preferred) with tangible impact on cycle times, cost savings, or quality.


* Deep understanding of complex order management, fulfillment logistics, and invoicing/billing processes, ideally in a global or matrixed organization.


* Experience with ERP systems (e.g., SAP, Oracle), process mining, workflow automation tools, and data analytics platforms (e.g., Power BI, Tableau).


* Strong facilitation, stakeholder management, and communication skills, with the ability to drive alignment across technical and non-technical teams.


* Results-driven...