Director Technology Product Manager– Global Customer Service

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
People Leader

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment.

This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.

Key Responsibilities


* Develop and implement the global strategy for service and repair of medical capital equipment, aligning with overall business goals.


* Collaborate with cross-functional teams experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.


* Define product roadmaps with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience.


* Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.


* Foster stakeholder alignment by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects.


* Drive innovation in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance.


* Monitor and analyze performance metrics to ensure service excellence, cost management, and continuous improvement.


* Ensure compliance with regulatory standards and quality assurance processes across all regions.


* Lead global initiatives to standardize service processes and leverage best practices.

Required Skills & Qualifications


* Bachelor's degree required preferably in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.


* 12 years of relevant technical experience required.


* Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.


* Ability to navigate complex regulatory environments and ensure compliance and G...