Night Manager - Crowne Plaza Geelong (Pre-Opening)

Night Manager (Pre-Opening) – Crowne Plaza Geelong 

Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations! 

 

In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong.

Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers.

It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub.

Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities. 

 

As part of our pre-opening leadership team, we're searching for an experienced and hands-on Night Manager to help shape and lead the overnight operations of this exciting hotel from the ground up. 

 

A little taste of your day-to-day (or day to night and night to day!)  

 

As Night Manager, you'll play a critical role in ensuring smooth overnight operations while contributing to the broader success of our front office team in a pre-opening environment.

You will: 


* Be responsible for the hotel’s overnight operations, acting as the senior leader on duty and first point of contact for guests after hours. 



* Lead the overnight process and ensure daily financial reporting and reconciliation is completed accurately and in line with IHG standards. 



* Support pre-opening activities such as the development of Standard Operating Procedures (SOPs), recruitment and training of the night team, and systems testing. 



* Manage the night team, including guest services agents and public area attendants, ensuring a consistently high standard of service and security. 



* Collaborate with other departments such as housekeeping, maintenance, and food & beverage to resolve guest issues and maintain operational continuity. 



* Uphold health, safety, and security protocols during the overnight shift, ensuring guest and team member wellbeing. 



* Handle guest inquiries, complaints, and emergency situations with professionalism and a calm demeanour. 



* Monitor occupancy, arrivals, departures, and room allocations for late check-ins or early check-outs. 

What we need from you 

Previous experience as a Night Manager, Night Auditor, or similar front office leadership role in a hotel environment (pre-opening experience highly regarded). 


* Strong knowledge of PMS systems (e.g., Opera Cloud) and night audit processes. 



* A proactive, solutions-oriented mindset with excellent leadership and communication skills. 



* Ability to work independently and remain calm under pressure during overnight shifts. 



* A pas...