Account Manager - Remote - Global Health Benefits

The Account Manager in Global Health Benefits will be responsible for managing a book of business within our small-to-medium group segment for existing global accounts.

This consists of managing renewals for the block of business, adding/selling additional business to existing accounts, and converting accounts to a higher level of products/services.

As owner of this block of business, there is a responsibility to manage client relationships, while providing consultative and proactive solutions, supporting their global needs.

Role is Incentive Compensation (IC) eligible.

Roles and Responsibilities


* Client and customer facing responsibility for day-to-day support of client needs.


* Provide consultative pro-active information/recommendations with clients on an on-going basis.


* Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium.


* Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers.


* Responsible for renewals on existing block of business.


* Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.


* Educate clients about Cigna Global updates/changes related to compliance or processes.


* Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters.


* Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes.


* Utilize organization's sales information systems to document pertinent client information.

Qualifications


* Bachelor's degree preferred or equivalent work experience; high school diploma or equivalent required


* 2+ years Account Management and/or client-facing sales experience required


* International experience with multinational clientele required


* Strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction


* Excellent organization, efficiency, negotiation and presentation skills


* Ability to effectively manage productive meetings


* Strong written and verbal communication skills required


* Client and customer focus with the ability to build rapport and be a team player within the Cigna Healthcare organization


* Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations.


* Ability to exercise independent judgment within established company guidelines


* Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e.

Excel), and Salesforce.


* Must be willing to travel in support of client and organizational meetings.


* Health and Life Insurance License or ability to obta...