Operations Supervisor

JOB DESCRIPTION

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team.

The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management.

The role will include training/ development and management of a UAA team.

The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.

Position Responsibilities:
People/Performance Management


* Oversee UAA team to meet/exceed NA Operations performance metrics


* Develop UAA Talent through oversight of training and development planning/execution/monitoring


* Collaborate with CI UW counterparts to assure mutual priorities are achieved


* Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies.

Address performance issues promptly through the performance improvement process.


* Deliver regular, results driven feedback tied to performance goals/metrics.


* Maintain an open and collaborative engagement with staff that encourages diversity of thought


* Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.


* Assure timely completion of performance reviews, goal setting and compensation administration


* Create and execute plans to retain high potential employees

Process Management


* Assure team adherence and compliance with established processes/workflows and roles.


* Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.


* Review and communicate all process/workflow changes/enhancements and assure UAA adoption.


* Review workflows and escalate any process improvement suggestions to Regional Ops Manager.


* Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.


* Assure UAA adoption of Corporate automation strategies

Service Management


* Oversee process to assure all service delivery goals are met


* Act as point of contact for CI business partners regarding operational process, service and people management


* Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables


* Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.

Financial Management


* Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)


* Oversee reporting on premium bookings for assigned departments


* Ensure timely transfer of eligible business to underwriting center to maximize branch resources


* Partner with CSSC to resolve collection/billing issues


* Oversee timely resolution of WC Bureau Crits to eliminate fines...