Call Center Operations Manager- Health Benefits Exchange

Description & Requirements

Maximus is looking for a strategic and results-oriented Operations Manager to lead our Health Benefits Call Center.

In this role, you'll ensure contract compliance, manage cost-effective operations, oversee audits and reporting, and drive performance across teams and subcontractors.

You'll collaborate with key stakeholders to implement policies, improve service delivery, and solve complex challenges while making a meaningful impact in the healthcare space.

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*This position is contingent upon award of the program

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Why Maximus?

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Competitive Compensation - Quarterly bonuses based on performance included!



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*You must reside in the state of WA, preferably in the Olympia area

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Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage all project tasks to ensure cost-effective operations.

- Supervise subcontractors that provide services to programs.

- Oversee audits of operations.

- Produce monthly client and ad hoc reporting as needed.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with key stakeholders.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Collaborate with other functional areas to ensure compliance.

- Monitor performance against key indicators established internally or by the client(s).

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as assigned.

Minimum Requirements

- Bachelor's degree in re...