Analyst, Customer Contact Center

Verisk Insurance Solutions Commercial Property needs a detail-oriented Community Mitigation Analyst like you with excellent communication skills for our Public Protection Classification (PPC) team.

Your key responsibilities will include working with a processing team, providing QC analysis and processing of incoming field surveys, responding to requests and inquiries from our valued clients, reviewing and updating data, and providing technical analysis and opinion pertaining to the PPC program both internally and externally.



* Review and process all incoming field survey submittals in accordance with internal and state regulations.


* Review and update data with current Public Protection Classification (PPC) surveys.


* Provide technical analysis and opinion to internal and external customers on issues pertaining to the ISO Public Protection Classification (PPC) program.



* Fire Department background and familiarity a plus, but not required.


* Excellent computer skills with demonstrated experience working with Excel, Word, and Access


* Strong oral and written communication skills


* Strong interpersonal skills with the ability to interact with internal and external customers in a professional manner


* Detail-oriented and well organized with the ability to complete all work within timeliness and quality standards


* Must be well organized and have the ability to learn and perform multiple, complex tasks.


* Desire to learn the many facets of the ISO PPC Program


* Availability to work a flexible schedule between the hours of 8am and 6pm, on a rotating basis.

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

We value learning, caring and results and make inclusivity and diversity a top priority.

In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong.

We relentlessly and ethically pursue innovation.

And we are looking for people like you to help us translate big data into big ideas.

Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - pr...