It - Specialist, It Support

IT Support Specialist | NYC Metro Area
Location: NYC Metro Area
Department: Information Technology

Salary: $65,000-$75,000 per year

About the Role
TileBar is looking for an experienced and self-sufficient IT Support Specialist to join our growing IT team.

This is an exciting opportunity for a hands-on, solutions-driven professional who thrives in a fast-paced environment and can manage IT operations with minimal supervision.

The ideal candidate has 5+ years of IT support experience in enterprise or mid-sized business environments, with expertise across both on-premises and cloud-based systems.

You'll play a key role in maintaining and improving our IT infrastructure while supporting employees across multiple platforms.

What You'll Do


* Act as the primary escalation point for complex IT issues, performing root cause analysis and implementing long-term solutions.


* Manage employee onboarding and offboarding, ensuring timely provisioning and deprovisioning of accounts, devices, and access rights.


* Deploy, configure, and secure laptops, mobile devices, hard phones, and peripherals.


* Configure, administer, and support Microsoft Azure Active Directory, Office 365, and SaaS applications.


* Troubleshoot and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms.


* Implement and maintain IT security best practices, including MFA, conditional access, and endpoint protection.


* Provide technical support for Power BI dashboards and collaborate with business teams on data-driven initiatives.


* Document processes, create internal knowledge base articles, and contribute to continuous IT process improvement.


* Partner with cross-functional teams on IT projects, migrations, and new technology rollouts.

What We're Looking For


* 5+ years of experience in IT support, help desk, or IT operations roles.


* Proficiency with IT ticketing and project management tools (e.g., Halo, JIRA, Monday.com).


* Strong knowledge of Windows and macOS administration.


* Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).


* Hands-on experience with Azure AD, Microsoft 365, and SaaS platforms.


* Familiarity with endpoint security tools, antivirus/EDR platforms, and access control systems.


* Excellent troubleshooting, communication, and organizational skills.


* Proven ability to work independently, prioritize effectively, and deliver under tight deadlines.

Why Join TileBar?
At TileBar, we're redefining the tile industry with innovation, creativity, and exceptional service.

You'll join a collaborative team that values initiative, embraces technology, and drives impactful change.