Client Services Manager

Client Services Manager 

Sunderland

Permanent, Full Time 37.5 hpw

Salary £27,338 to £28,890 pa plus on call shift payment of £14.30 per session 

Great benefits including Health Cash Plan

We can’t offer CoS

Home, a place where you belong 

Want to lead a team that really cares and empowers customers to live their best lives? As our Client Services Manager, you’ll be able to work flexibly, leading our team to deliver person-centred housing related support for our customers.

Our services provide accommodation to customers aged 18 + who are either homeless or at risk of homelessness.

You’ll manage a team who will provide the support required for customers to develop the skills needed to live independently in the community.

You will also be contributing towards making your service a ‘Great Place to Work’ for our colleagues. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you? 


* 34 days leave, (including bank holidays and a “me day”)  



* Paid time off for volunteering  



* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)  



* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies  



* Career path with development and an excellent training package  



* Excellent benefits and rewards including supermarket discounts and travel expenses  

 

What you’ll do


* Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.


* Be the Safeguarding Lead for the service.


* Ensure Health and Safety checks and risk assessments are completed and recorded accurately.


* Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.


* Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.


* Supporting your Senior Client Service Manager & Operations Manager, (OM), to ensure we meet all the regulatory standards and its outcomes.

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! 

You have  


* The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values


* The understanding of where our customers are in their life and have the passion to advocate for them. 


* Experience of delivering support in a housing or care environment


* Experience of people management


* Experience of managing multiple services and/or managing managers  


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is...