Sales Associate Los Angeles Store (M/W) - John Lobb

About John Lobb

For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men.

A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.

John Lobb owns a distribution network that includes twenty stores established in eight countries and works with a highly selective network of partners and authorized retailers around the world.

Context

Our Beverly Hills boutique is looking for a Sales Associate.

The store is established selling ready-to-wear and made-to order shoes and accessories.

General Mission

This is a sales role dealing with John Lobb's discerning and demanding international clientele.

The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.

The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Main Accountabilities:

Under the direct responsibility of the Store Manager:

Sales floor operations


* Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.


* Develop an in-depth knowledge of all John Lobb's products: their features and benefits.


* Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.


* Deal with customer queries and correspondence.


* Ensure and participate in excellent aftersales and sales support activities.

Stock and back-office management


* Maintain a constant knowledge of the stock that is available in the store and elsewhere.


* Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.


* Participate in the stock ordering, receiving and maintenance processes.

Miscellaneous:


* Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.


* Take part of security activities within the company's guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.


* Liaise with the wider John Lobb team as necessary in support of the store's requirements.


* Undertake projects and responsibilities at the direction of the Manager.

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* Minimum of 3 years' experience in high-end or luxury international retail; background in footwear or men's apparel is a plus


* Exceptional communication skil...