Administrative Services Supervisor - DPSS

The County of Riverside's Department of Public Social Services is seeking to fill an Administrative Services Supervisor position to support the DPSS Technology and Support Services (TSS) unit in Riverside, CA.

The Administrative Services Supervisor will oversee the Software Purchasing & Software ServiceDesk, as well as equipment retrieval and tracking.

This role includes monitoring software licenses, managing procurement processes, and ensuring efficient service desk operations.

The supervisor will also handle asset management and complex reporting, ensuring all equipment and software needs are met for DPSS staff.

The supervisor will oversee monitoring and managing of software license counts to prevent unnecessary procurement, forecasting departmental staffing needs by tracking license thresholds, and handling license approvals, budgeting, purchase requests, and troubleshooting.

It includes overseeing Zoom license onboarding for SSD and SD, processing over 300 software requests monthly via ServiceNow, and coordinating DPSS software procurements, renewals, and removals in collaboration with fiscal and purchasing teams, provide detailed reporting on software purchases and renewals, manages end-of-year renewals to avoid coverage lapses, and vets licensed application requests.

Additionally, duties will include but not limited to, supporting equipment retrieval and tracking by updating asset records, reviewing unused or duplicate devices, managing O365 license terminations, liaising with inventory teams, generating reports for equipment tracking, training staff, updating SOPs, and maintaining monthly equipment retrieval dashboards in ServiceNow.

The most competitive candidates will have advanced knowledge of IT service desk (SLA) and Microsoft Suite products, IT work experience with ServiceNow.

Candidates with Lean Six Sigma or equivalent project management training experience are highly desired and strongly encouraged to apply.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

jfc: 17206151• Plan, supervise and conduct studies of administrative and operational activities including fiscal operations, budget preparation and control, equipment usage, staffing patterns, workflow, and space utilization.

• Coordinate the preparation of a division or unit budget; analyze need for budget items requested to determine whether or not items are justifiable, based on program objectives and priorities; make recommendations for the transfer of funds; review financial data on an on-going basis to ensure conformance with established guidelines.

• Recommend and establish contract forms and procedures; monitor adherence to contract terms; may research availability and applicability of grant funding.

• Direct office service units such as duplication service, communications service, su...