Ocean Freight Manager

Job Title: Ocean Freight Manager

Job Location: Miami, FL
 

Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader.

In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking.

With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results.
 

As the Ocean Freight Manager, you will have full responsibility for all aspects of our logistics operation,  customer service, customs clearance, and billing.

Your strategic mindset will be crucial in ensuring the profitability of the logistics operation, while also positioning us as the Employer of Choice in the industry.
 

Key Responsibilities:


* Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth


* Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach


* Foster a finance-first mindset, connecting the dots between P/L and file level performance


* Align team goals to P/L excellence, including clear P/L ownership


* Initiate and drive initiatives to enhance customer experience and satisfaction


* Cultivate a culture of innovation and continuous improvement


* Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects


* Implement a process-oriented approach to ensure reliable and consistent customer service


* Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations


* Lead negotiations with external suppliers to effectively manage costs and drive efficiencies


* Oversee the negotiation and issuance of buying rate quotations with shipping carriers


* Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions

 

Skills / Requirements:


* Proven track record of developing, coaching, and mentoring staff to achieve exceptional results


* Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset


* Demonstrated strategic, transformational, and visionary mindset


* Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability


* Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture


* Business acumen and commercial drive, with a keen eye for strategic opportunities and growth


* Exceptional communication skills, both ver...