Communications Center Dispatcher/Operator

Company

Federal Reserve Bank of Kansas City

The Federal Reserve Bank of Kansas City is seeking to hire multiple Law Enforcement Communications Center Dispatch/Operators.

Communication Center Dispatcher/Operators simultaneously operate law enforcement multi-channel radio consoles, multi-line telephones, advanced life-safety systems (fire, security, access control) and other computer and data base systems efficiently with a focus on strong customer service.

Operators are responsible for receiving and disseminating routine and critical (emergency) information from various sources while maintaining radio contact with Federal Reserve Law Enforcement Officers (FRLEOs) to monitor response progress.

May require performing duties in emergency or crisis without being relieved for extended periods of times.

The Law Enforcement Communications Center is a 24/7 operation; therefore, workdays will vary based on a rotating schedule, which will include weekends and holidays.

Key Activities: 


* Answers, evaluates, and prioritizes incoming telephone calls.


* Effectively communicates with a variety of audiences including Federal Reserve Law Enforcement Officer (FRLEOs), Facilities Management, and Business Continuity.


* Dispatches FRLEOs to routine calls for service, emergencies, critical incidents and life-safety events. 


* Provides critical information (evacuation, medical instructions, etc.) to persons calling the Law Enforcement Communications Center. 


* Enters data into the Department Computer Aided Dispatch (CAD) / incident management software program; tracks and maintains locations of FRLEOs during an assigned shift. 


* Monitors and prioritizes critical life-safety alarm systems, radios and telephones, including fire, medical, intrusion detection, access control and suspicious activity from multiple Tenth District Federal Reserve facilities; also monitors severe weather alert systems, the Homeland Security and Federal Reserve System threat alert system. 


* Maintains close contact with FRLEOs and communicates with other law enforcement staff (including management) via radio, telephone or computer.

May be responsible for communicating with FRLEOs at multiple Tenth District Federal Reserve locations during all or part of a shift. 


* Communicates with other criminal justice agencies, local fire/EMS departments in multiple metro areas within the Tenth District via telephone or radio to coordinate response to incidents involving FRELOs and Bank facilities. 


* Retrieves information from automated and hardcopy files/sources in response to queries from law enforcement and Bank staff, and other Federal Reserve Law Enforcement units. 


* Inputs, updates, requests, transmits and queries information from a variety of law enforcement data bases for information, wants/warrants, intelligence, driver’s license and vehicle information, etc.

Routinely operates the National Criminal Information Center (NCIC) system...