Customer Service Manager

Your Job

We're looking for a dynamic and strategic Customer Service Manager to lead our high-performing team at Molex.

In this pivotal role, you'll oversee Supervisors and Customer Service Representatives, ensuring exceptional service delivery that supports our global sales initiatives.

You'll be the driving force behind operational excellence, team development, and customer satisfaction.

Our Team

At Molex, innovation is in our DNA.

From our headquarters in Lisle, IL to manufacturing sites across the globe, we're committed to pushing the boundaries of technology.

Our diverse and talented team works together to create solutions that shape the future.

What You Will Do



* Act as the escalation point for complex customer issues and account management challenges


* Lead and support Supervisors and their teams to deliver best-in-class customer service


* Optimize team productivity while maintaining high-quality customer interactions


* Collaborate with Sales, Marketing, and other internal stakeholders to resolve issues and drive growth


* Provide strategic leadership to align customer forecasting with sales planning


* Recruit, develop, and retain top talent within the customer service organization


* Foster a culture of accountability, urgency, and continuous improvement

Who You Are (Basic Qualifications)



* Proven ability to support and lead Supervisors and team members at our Lisle location


* Willingness to travel (15-20%) for strategic customer engagements


* Strong decision-making skills with a balanced focus on sales and operations


* Ability to respond to critical situations with urgency and clarity


* Experience driving team accountability and performance

What Will Put You Ahead



* Minimum 3 years of leadership experience in a customer service or operations environment


* Familiarity with SAP or similar ERP systems

For this role, we anticipate paying $115,000-$135,000 per year.

This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better.

Learn how our business philosophy helps employees unleash their potential while creatin...