Station Manager

Job Title: Station Manager

Job Location: Phoenix, Arizona
 

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a STATION MANAGER who will be responsible for all aspects of a logistics operation including, but not limited to, sales, freight forwarding operations, customer service, customs clearance, and billing.

You will also ensure, and held accountable for, the profitability of the logistics operation.

The position will be located in Phoenix, AZ.
 

Key Responsibilities:


* Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice


* Ensure effective cost management by leading negotiations with external suppliers


* Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients


* Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets


* Ensure effective customer service through a process oriented approach that delivers reliable and consistent service


* Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.


* Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions


* Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.


* Responsible for hiring, coaching, training, and developing direct reports.


* Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

 

Skills / Requirements:


* 6+ years of experience in freight forwarding industry working with airfreight required, ocean freight as well is a preferred


* Import and/or Export experience is required.  Experience with both is preferred.


* 3+ years’ experience in a leadership capacity is a required


* BA/BS Preferred


* Basic knowledge of CargoWise system is preferred


* Air Gateway experience a plus


* Strong ability to develop, coach, train, and mentor staff to success


* Demonstrated leadership ability to include driving KPIs, employee engagement / team building.
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