Contract Management- Senior Professional

Main mission
The Field Services Order & Planning Team Manager is responsible to ensure that customers orders are properly managed from booking to invoicing, including the scheduling of the service delivery, the control of the Gross Margin for flow business, and the renewal of recurring contracts.

All along this End-to-End process, the Order & Planning Team Manager is accountable to ensure best-in-class customers experience, interacting with them regularly, and to optimize execution workforce efficiency.

As a manager, she/he should ensure competencies availability and renewal inside her/his team, work capacity, as well as people development.

Activities and areas of responsibility

Prepare and dispatch the interventions

qEnsure proper checking and booking of customers orders, engaging with sales if needed;

qEnsure appropriate service and billing plans are properly set in ERP and bFS;

qEnsure Work Orders are properly created, enriched and scheduled in bFS based on business priorities and best FSR availability;

qEnsure proper proactive communication with customers and proper handover to FSR team.

Execute and invoice the services

qManage the portfolio of upcoming orders;

qMonitor the smooth execution of each Work Order and/or contract, ensuring high level of customer satisfaction and optimized Gross Margin, leveraging Change Orders when required;

qJoin weekly Short Interval Management cycle 3 meetings, addressing roadblocks and improving performances from dashboard (like reducing deviations and overtime, optimizing utilization rate...);

qEnsure good coordination within his/her team (order managers, planners, service plan managers ) and with other teams (tendering, sales, execution, projects, logistics, finance );

qSupport Sales & Operations Planning by preparing data in Master Planning Tool.

qMaintain close relationship with biggest customers and explore new business opportunities

q

Manage the team

qPut in place relevant Management System to ensure perfect collaboration, and team collective dynamic

qTrack and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment

qEnsure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (Competency Review, SPS ...)

qManage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.

Main interactions
Same team: Order managers, planners, service plan managers

Other teams; FSR managers, Operations Director, Customer Satisfaction Champion, Customers, FS finance Leader, FSVP, Tendering Leaders, Sales Leaders, Project Managers, Logistics, suppliers and subcontractors.

Key Success Factors


* Effective knowledge and expertise on the services being sold (SOW and Terms & Conditions )


* Operational Leadership and good interpersonal relationship (collaborate, convince )
...