Housing Manager

Housing Manager 

Reading, Basingstoke and surrounding areas including Hybrid working 

Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings.

Circa £32,000 per annum depending on experience, skills and qualifications

Plus great benefits including Health Cash Plan 

 

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading.

You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day!

Typical day as a Housing Manager 


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.   


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. 


* Managing our voids process including liaising with local authorities. 


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK! 

About You   


* You are experienced in the housing sector and understand housing management and housing law 


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude  


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP’s etc  


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.  

Our team  

You’ll join Ali who manages the Housing Managers in Reading.

We’re absolutely passionate about what we do! We’re really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team.

We’re a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions. 

Job details  


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