Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Project/Program Management Group

Job Sub Function:
Project/Program Management

Job Category:
Professional

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech



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Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-037007

Canada - Requisition Number: R-039117

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.



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We are searching for the best talent for a Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience.

The position can be based in New Brunswick, NJ, any MedTech location, or remote in US and Canada work options may be considered on a case-by-case basis and if approved by the Company.

This is a Duration Role (2 Years) & there is eligibility for severance.

Purpose: The Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience will serve as the strategic leader responsible for defining, prioritizing, and managing the business requirements and features of the CRM platform for the Service & Repair experience area within a large-scale transformation initiative.

Acting as the voice of the business, this role ensures that the CRM solution aligns with global business objectives, drives customer engagement, and delivers measurable value.

The ideal candidate will possess deep expertise in CRM systems, business process design and implementation, and agile product management in a complex, global environment.

You will be responsible for:

Strategic Product Ownership


* Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance.


* Translate strategic business needs into detailed requi...