Social Media Community Manager - The Infatuation

Join The Infatuation's social team and help shape our brand's online presence.

Your work will foster meaningful connections and drive engagement across our digital communities.

As a Social Media Community Manager in The Infatuation, you nurture a dynamic online community across multiple platforms.

You engage with our audience, build relationships, and support our social team in creating impactful content.

You will nurture a dynamic online community on multiple social media platforms (Instagram, TikTok, Reddit, Facebook, and more).

Your role helps strengthen our brand's visibility and ensures our community feels heard and valued.

Together, we create memorable digital experiences.

You will report to the Social Content Director, and partner directly with the larger social media team to enhance our brand's online presence through strategic engagement and community development.

Your focus will be engaging with our audience and forging meaningful connections that boost our brand's visibility.

Job responsibilities


* Engage with our audience by responding to comments, messages, and mentions in a timely and professional manner


* Build and maintain relationships with our online community across all of our markets and social media platforms


* Report meaningful community feedback to the appropriate stakeholders, escalating any complaints to the proper legal channels according to company protocols


* Provide social listening reports for major campaigns and events


* Support the social team by assisting with posting coverage and ad-hoc content creation

Required qualifications, capabilities and skills


* 2+ years of experience working with online communities and creating social content for prominent brands or publishers


* Proficient in crafting messaging with a diverse range of tones, seamlessly transitioning between light-hearted and playful brand interactions and more formal, corporate messaging


* Profound understanding of the dynamics and language of online communities, with a deep immersion in platforms like TikTok and Instagram


* Deep understanding of The Infatuation's brand voice and ability to translate it to a social audience


* Demonstrated ability to manage crisis situations that may arise from online discourse

Preferred qualifications, capabilities and skills


* Degree in Communications, Marketing, Journalism, Digital Media, or a related field preferred


* Experience with video editing and content publishing is a plus, but not required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package inc...