Service Support Rep II (Inventory) - Open to Any Altec Location

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.

This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

This position is open to any Altec location with preference for this hire to live in St.

Joseph.

Major Responsibilities

Inventory Service Support


* Assists Supervisors and Technicians with the scheduling of required inventory actions.


* Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.


* Conducts Freight debrief per established standards.


* Creates shipping labels as required for Mobile Service and Centralized shops as directed/required


* Attends peer to peer training as required to develop and maintain all required skills.

Education, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.


* High School Diploma or GED required and


* Three years of experience in industry related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
Or


* Bachelor's Degree and


* One years' experience in industry related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function preferred


* Experience Administrative Support role preferred


* Must have demonstrated experience of providing high volume levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively in a fast-paced environment

Other Position Specifications


* Demonstrated record of responsibility


* Extremely detail oriented


* Customer Service Oriented


* Motivated, goal oriented and persistent


* Maintain Company confidentiality


* Must handle stress and deadlines well


* Participate in Continuous Improvement Initiatives


* Travel 0-25%

Responsibility for Safety:


* Safety In everything we do

Responsibility to Prevent Errors:


* Ensures appropriate reviews have been performed as needed...