Customer Service Representative - Onsite

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
032375 Customer Service Representative - Onsite (Open)

Job Description:

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.

The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Works with little guidance and oversight.

 First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.

 Typically possesses a high school diploma and 2-4 years of experience

Key Responsibilities:

On-site Monday through Thursday, 7:30 AM - 4:00 PM with flexibility to work from home on Fridays!


* Interacts with customers and Greif Sales to provide intermediate level support and complex information on products and services.


* Maintains customer accounts and records of customer interactions with details on inquiries, complaints, or comments.


* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.


* Works with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.


* Collects and enters orders for new or additional products or services through ERP System (LN).


* Maintains ship and samples logs to identify orders ready for scheduling.


* Arranges transportation of loads to ship or receive via BluJay, working closely with the Logistics Team for issues or problems.


* Reconciles orders and records, creating cradle to grave order packet to identify purchase order, order acknowledgment, and invoice/billing.


* Verifies billing in ERP System, investigating potential issues behind billing errors.


* Weekly review and sign off of shipping variations and authorizations for Accounting.


* Provides historical data on customer orders, making recommendations for stock orders based on customer order history.


* Monthly inventory entry into the ERP System for counted materials.


* Assists Production with records maintenance, label creation, and filing.


* Maintains the office Kanban for supplies.


* Assists with problem-solving and root cause analysis for late deliveries and other customer issues.
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