Design Program Manager

Join our team as a Design Manager in Branch Operations and play a key role in driving digital product success.

Lead day-to-day workflow, process improvements, and cross-functional collaboration to deliver exceptional customer experiences.

As a Design Manager in Branch Operations, you will be responsible for planning and managing the day-to-day workflow, processes, and reporting for design project work across Design & Customer Experience (DCE).

Oversee a digital product portfolio, collaborate with cross-functional teams, and ensure project milestones are met.

Champion process improvements and serve as a key point of contact for project status and issue management.

Job Responsibilities


* Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.


* Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.


* Facilitate cross-impacting project discussions with multiple design teams and stakeholders.


* Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, capacity planning, and guide project execution.


* Track projects to ensure milestones are met, status is documented, and reports are produced as needed; serve as overall traffic manager.


* Partner with Digital and other teams to drive concept readiness and artifact quality.


* Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.


* Serve as a single point of contact for project status and issue management.


* Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.


* Ensure project teams understand requirements and adhere to company standards.


* Champion ongoing firm-wide and design team process improvements.

Required Qualifications, Capabilities, and Skills


* 3+ years of project/program management experience with digital design or marketing teams.


* Understanding of product development lifecycle at scale.


* Understanding of Waterfall and Agile project methodologies.


* Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), SharePoint, and Confluence.


* Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.


* Excellent written and verbal communication skills, with the ability to present complex information clearly and handle sensitive information.


* Strong organizational skills with experience coordinating multiple work streams, proactive and independent, adaptable to changing business needs.

Preferred Qualifications, Capabilities, and Skills


* Experience at both a design studio and a large corporate environment.


* Experience or familiarity with Atlassian/JIRA software tools and Monday.com.


* Strong project management skills.


* Excellent co...