Senior Product Associate - Enrollment & Activation

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital - Connected Banking - Enrollment & Activation, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Within Connected Banking, Credit Journey provides credit & identity monitoring and protection services to Chase's personal and business digital customer bases.

This both protects our customers & returns value back to the firm

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality enrollment and activation experiences on time and within budget


* Build and maintain effective relationships with internal and external stakeholders, aiding in the communication of product updates and progress


* Foster a collaborative environment, encouraging open communication and feedback


* Foster inclusion and diversity through collaboration and knowledge sharing.

Required qualifications, capabilities, and skills



* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Experience in reading data and metrics to determine feature health.


* Experience with design lead product development, collaborating with both visual and content designers.

Preferred qualifications, capabilities, and skills


* Demonstrated prior experience working in a highly matrixed, complex organization


* Demonstrated ability to positively interact with cross-functional teams both internally and externally t...