Donor Engagement Specialist, Bilingual (Mandarin)

Job Description

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient's life.

The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.

Candidates must effectively engage donors who could have misconceptions about the donation process.

Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.

The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.

Good guardianship of member confidentiality and identity is required.

Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.Responsibilities

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient's life.

The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.

Candidates must effectively engage donors who could have misconceptions about the donation process.

Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.

The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.

Good guardianship of member confidentiality and identity is required.

Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management.

Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.Qualifications

Qualifications - External

REQUIRED QUALIFICATIONS:

Knowledge of:


* MS Office, including basic word processing, spreadsheet, and database software application skills.


* Proficiently applying computer skills and engaging with customers simultaneously


* Advanced internet research skills including familiarity with social media.

Ability to:


* Demonstrate strong communication skills and the ability to ask probing questions while working in a mis...