Parts Counter

How You Will Make an Impact

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service.

This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resources to complete the work and invoicing.

Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction.

Work with Service Managers and sales staff to grow the Parts & Service business in a profitable manner.

The Nuts and Bolts


* Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficiently


* Respond promptly providing quotes, customer support, invoices, order changes and handling customer complaints


* Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install


* Provide service second to none, before, during and after the sale


* Enter customer orders and ensure timely fulfilment


* Enter and follow up on Purchase Orders with vendors, ensure parts are received and issued accurately and in a timely manner


* Tracks shipments, file claims and process returned goods


* Prepare paperwork for freight and/or chassis pickup through preferred transportation company


* Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department


* May establish and maintain MRP, review safety stocks, review MRP daily, purchase parts as needed


* Maintain type of products on display, quantity, quality and appearance of the display area


* May be responsible for credit card payments and related administrative tasks


* Comply with all company and OSHA safety regulations


* Assist with the annual physical inventory for Parts and Service Department


* Maintain cycle count accuracy reports

Required Credentials


* High School diploma or GED;


* Associate Degree in a related field is Preferred


* Zero (0) to two (2) years customer service experience in a similar industry



* Marketing experience and understanding of all types of sales efforts preferred


* Strong mechanical and technical experience, as well as understanding of all types of service activities, vehicle structures, vehicle equipment, and vehicle electrical systems preferred

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies.

As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North Ameri...