Director of Operations

Job title
Director of Operations

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

The role of a Director Operations is to drive the overall business culture and operations of the department, including development, guidance and direction of the Call Center and Support Staff.

An experienced and well rounded “hands on” leader with a focus on driving optimal performance, P&L, client relationships, and continuous improvement initiatives.

Must be self directed, data oriented and able to deliver consistently on key performance metrics in a complex environment.

Job title:

Director of Operations

Job Description:

Education:


* BA/BS in Business Administration or related field or equivalent required

Experience:


* 5+ years experience in customer service, call center or related field, including directing multiple sites and clients.

Healthcare Industry experience required.

Mandatory Skills:


* Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.


* Excellent presentation and client interaction skills.


* Proficiency with the necessary technology, including computers, software applications, phone systems, etc.


* Ability to improve and/or transform teams processes across functions within the organization.


* Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.


* Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.


* Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.


* Strong business acumen with a broad understanding of fundamental business principles.


* Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management.

Work effectively across a global matrix organization.


* Effective leadership and people management skills, with a focus on developing diverse, high performing teams and fostering an inclusive culture that is collaborative and inquisitive.


* Ability to solve problems using creativity, critical thinking, decisiveness, and leadership.


* Advanced customer focus and customer service skills.


* Sufficient schedule flexibility commitment to support a 24/7 Global company.


* Experience and willingness to delve into all levels of detail needed to accomplish the business goals.


* Strong fiscal acumen ...