Online Programs Manager

Job Description

Summary

The Online Programs Manager oversees all operational aspects of Stevens’ online cohort-based graduate degree programs within the College of Professional Education (CPE).

This role requires strong collaboration with internal and external partners to ensure excellence across recruitment, admissions, enrollment, retention, and learner success.

The Online Programs Manager will play a critical role in delivering a next-generation learning experience that aligns with CPE’s mission to offer high-quality, engaging, and industry-relevant programs for working professionals.

This position reports to the Chief Business Officer (CBO) of the College of Professional Education.

While the primary focus is on online cohort-based programs, the incumbent will be cross-trained on processes supporting traditional online and corporate education.

Primary Responsibilities

Admissions & Recruitment


* Serve as the primary point of contact for internal and external partners on all matters related to recruitment, application, and admissions processes for online cohort-based programs.


* Ensure that application review, decision release, and applicant communication processes are timely, transparent, and student-centered.


* Collaborate with the systems team to streamline and enhance the digital admissions experience, supporting the College’s goal of reducing funnel attrition (melt) by 10–15%.

Enrollment & Advising Support


* Coordinate with enrollment and faculty advisors on academic advising, course selection, registration, billing, and financial aid processes.


* Ensure accurate student coding, course registration, and program-of-study tracking in the student information system.


* Provide proactive student support to foster retention and program completion.

Student Success & Support Services


* Serve as a primary liaison for faculty advisors, student success coaches, and learner experience teams, ensuring that online students receive high-touch, white-glove support.


* Partner with faculty program directors and instructional design teams to enhance content quality, promote project-based learning, and support GenAI-enhanced teaching and learning initiatives.


* Contribute to initiatives that deliver a next-generation learning experience—including standardized project-based designs, immersive learning options, and AI-assisted course development.

Term Preparation & Program Operations


* Lead term preparation activities: course scheduling, section creation, faculty assignment coordination, and student registration.


* Collaborate with program directors to ensure instructors are briefed on cohort nuances and deliver high-quality learning experiences.

Data, Analytics & Reporting


* Oversee data management and reporting for online cohort-based programs, including census reconciliation, enrollment tracking, and learner satisfaction surveys.


* Partner with the CPE data and analytics te...