Network & Field Services Technician

Network & Field Services Technician

Overview

We're looking for an Network & Field Services Technician to join our small team in Carrollton, Ga.

This role combines various levels of IT support, customer service, and administrative tasks for our company and our clients.

You will install, train, and support our specialized software for law enforcement and fingerprinting.

You'll also help our engineering team with software fixes, testing new versions, and connecting hardware.

You'll answer support calls and travel to customer sites to fix IT or network problems.

Additionally, you'll help manage our internal IT systems, including servers, network devices, computers, and other equipment.

This is a full-time hourly position, starting at $42,000 per year, depending on your skills and experience.

You can also earn extra through on-call pay, overtime, and potential bonuses.

You'll mostly work from our Carrollton office.

Travel is required, up to 40% during busy times, sometimes on short notice.

Most trips are local day trips, but some overnight travel by car or plane may happen.

We cover all travel costs.

You'll begin by commuting to Carrollton regularly, but can eventually work from home a couple of days a week.

After 90 days, you'll receive benefits including holidays, sick leave, paid vacation, health, dental, vision, HSA/HRA, and 401K with a 50% match up to 6%.

Bonuses are also possible.

We cannot sponsor visas for this role.

What You'll Do


* Answer support calls and manage support tickets.


* Install and update our software, other company software, and operating systems.


* Investigate and solve technical problems.


* Gather details to understand and fix issues.


* Keep clear records of all customer interactions.


* Install, train, and support our specialized law enforcement and fingerprinting software.


* Help our engineering team fix software bugs, test new versions, and connect hardware.


* Travel to customer sites to solve IT or network problems.


* Manage and maintain our internal IT systems (servers, network gear, computers, printers, mobile devices, and software).


* Join a paid on-call rotation (about one week every six weeks) to handle urgent after-hours support remotely.


* Offer in-person technical help to staff.


* Train customers on how to use our products in a classroom.

What You'll Need


* At least 1 year of technical customer service experience.


* At least 2 years in IT support, computer repair, or technical field services.


* Skilled in setting up, testing, fixing, and troubleshooting IT equipment like computers, laptops, printers, servers, and mobile devices.


* Skilled in setting up and troubleshooting software like Windows (7-11), Microsoft Office, web browsers, and anti-virus programs.


* Must pass a fingerprint-based background check.


* Have a clean driving record and a reliable personal vehicle with insurance for local trips.


* Able to l...